Salesforce Communications Cloud Architect - Salesforce Communications Cloud, CPQ, Vlocity & Revenue Cloud

Location:

- Toronto, ON - Hybrid (2–3 Days WFO)

Experience Required:

- 10+ years

Skills:

- Salesforce Communications Cloud

Role Description:

- Design end-to-end solutions within the Communications Cloud, ensuring alignment with B2C telecommunications business objectives.
- Architect complex product configuration, pricing rules, and quoting flows using Salesforce OmniStudio.
- Design order capture, decomposition, and orchestration flows, managing fallout handling and tracking.
- Architect seamless data flow and APIs between Salesforce and middleware platforms (e.g., MuleSoft) and external payment gateways.
- Lead design workshops, oversee technical delivery teams, and conduct solution/code reviews to maintain architectural integrity and scalability.
- Customize the CPQ platform using Apex, Lightning Web Components (LWC), Aura, Visualforce, and JavaScript.
- Integrate CPQ with external systems (ERP, billing, inventory) via REST/SOAP APIs.
- Develop custom automation using Apex classes, triggers, batch jobs, asynchronous processes, and flows.
- Optimize performance and ensure compliance with Salesforce best practices and governor limits.




- Gather and translate complex requirements from business teams into technical solutions.
- Create and maintain technical documentation, including process flows, design specifications, and coding standards.
- Assess the current implementation landscape and implement performance improvement measures.

Essential Skills:

- Deep understanding of the telecommunications or communications service provider (CSP) industry.
- 15+ years of Salesforce development/architect experience with a strong focus on CPQ in Vlocity Managed Package or Communications Cloud on Core and Revenue Cloud.
- Expertise in Apex, LWC, Aura Components, Visualforce, JavaScript, SOQL, SOSL, and CPQ pricing engine.
- In-depth experience configuring CPQ in Vlocity, including product rules, pricing rules, discounting, approval workflows, and quote templates.
- Solid understanding of Salesforce data modeling, security, profiles, roles, and permission sets.
- Experience integrating with external platforms using REST and SOAP APIs.
- Familiarity with declarative automation tools such as Flows and Process Builder.
- Exposure to Agile/Scrum delivery environments.
- Solid problem-solving and stakeholder collaboration abilities.

📌 Salesforce Communications Cloud Architect – Telecom, CPQ, Vlocity & Revenue Cloud (Toronto)
🏢 Astra North Infoteck
📍 Toronto