Salesforce Production Support Analyst – Salesforce Administration, Apex & nCino Role Description • Handle production incidents end-to-end, including ticket triage, escalation, stakeholder communication, and maintaining runbooks, SOPs, and knowledge base articles for recurring issues.

- Support deployment activities, production releases, hotfixes, and configuration changes.
- Validate post-deployment functionality and ensure system stability after every release.
- Administer and manage Salesforce environments, including users, permissions, and data models.
- Customize Salesforce objects, fields, record types, page layouts, and workflows to meet business requirements.
- Configure and manage Salesforce Lightning components, including custom pages, dashboards, and reports.
- Perform regular health checks and optimize Salesforce instance performance.
- Troubleshoot and resolve technical issues related to Salesforce customizations, integrations, and workflows.
- Collaborate with business stakeholders to understand functional requirements and translate them into Salesforce solutions.
- Manage SSL certificates, SAML certificates, and JWT signing certificates used in integrations.
- Ensure timely renewal and rotation of certificates to avoid authentication failures.

Required Skills & Experience • 3+ years of experience with Salesforce administration and development, including customizing Salesforce objects, workflows, and security models.





- 2+ years of experience with nCino loan management system and basic understanding of Lending operations.
- Solid experience integrating Salesforce with other platforms, systems, or applications using APIs and data connectors.
- Experience with Apex programming, Visualforce, Lightning components, and Salesforce REST APIs.
- Proficiency in SQL and database management, particularly in relation to relational databases.
- Familiarity with data modeling concepts like normalization, denormalization, and entity-relationship modeling.
- Experience troubleshooting incidents using Apex classes, Triggers, Apex Test Classes for SFDC testing, and Batch Apex for complex data processing.
- Experience in SFDC development using Visualforce pages, Visualforce components, AJAX Toolkit, SOQL, and SOSL queries.
- Experience customizing various SFDC standard objects like Accounts, Contacts, Opportunities, Cases, Entitlements, Service Contracts, Reports, and dashboards.
- Experience creating Page Layouts and search layouts to organize fields, custom links, related lists, and other components on record detail and edit pages.

Key Skills • Salesforce Administration

- Salesforce Development
- Apex Programming
- Visualforce
- Lightning Components
- Salesforce REST APIs
- nCino Loan Management System
- SOQL & SOSL Queries
- SQL
- Salesforce Integrations
- Salesforce Production Support

Experience Required • 3+ Years.

📌 Salesforce Production Support Analyst – Salesforce Administration, Apex & nCino (Toronto)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Toronto