About the Role:

At Pinegate Business Group, we help organizations across Canada streamline business operations through dependable corporate support, workforce solutions, and client-focused services. We believe that exceptional client relationships are built on trust, responsiveness, and consistent delivery. We are looking for a Senior Client Success Manager who will lead our client success strategy, strengthen long-term partnerships, and drive service excellence across a diverse portfolio of business clients.

In this role, you will oversee key client accounts, collaborate with cross-functional teams, and mentor a talented Client Success team to deliver outstanding experiences at every stage of the customer journey. You will act as a strategic advisor, ensuring clients achieve measurable value while identifying opportunities for continuous improvement and sustainable business growth.

Why Work With Us?

Collaborative Environment:

Join a supportive team where innovation, accountability, and customer satisfaction are at the heart of everything we do. Your ideas and leadership will help shape the future of our client success initiatives.

Strategic Impact:

Work alongside senior leadership to influence customer engagement strategies, improve service delivery, and contribute to long-term business growth.

Career Development:

We are committed to investing in our people through leadership development programs, professional certifications, industry conferences, and ongoing learning opportunities.

Modern Workplace:

Enjoy a flexible, technology-driven work environment that encourages collaboration, continuous improvement, and work-life balance.

Key Responsibilities

Client Relationship Leadership:

Develop and maintain trusted partnerships with strategic clients, ensuring exceptional service, high client satisfaction, and long-term retention.

Team Leadership:

Lead, mentor,



and develop the Client Success team by providing coaching, performance feedback, and professional development opportunities.

Customer Success Strategy:

Create and implement initiatives that improve customer engagement, increase retention, and support long-term account growth.

Cross Functional Collaboration:

Partner with operations, sales, finance, and service teams to ensure seamless project delivery and consistently positive client outcomes.

Performance Management:

Monitor client success metrics, analyze trends, prepare business reviews, and recommend improvements that enhance customer value.

Issue Resolution:

Manage complex client concerns with professionalism, providing timely solutions while maintaining strong business relationships.

What We Are Looking For

Experience:

8 to 10 years of experience in Client Success, Account Management, Customer Experience, Business Development, or related business services, including 3 to 5 years in a senior leadership or people management role.

Leadership:

Proven ability to lead high-performing teams, manage strategic client portfolios, and drive customer retention and business growth.

Communication Skills:

Excellent interpersonal, presentation, and negotiation skills with the ability to build credibility with clients and internal stakeholders.

Business Acumen:

Robust analytical and strategic thinking skills with experience using performance metrics to guide decision-making and improve client outcomes.

Technical Proficiency:

Experience using CRM platforms, Microsoft 365, customer relationship management tools, and business reporting software.

Mindset:

A proactive, customer-focused leader who thrives in a fast-paced environment, embraces continuous improvement, and consistently delivers outstanding service while empowering others to succeed.

Pay: $79,200.00-$95,000.00 per year

Work Location: In person

📌 Senior Client Success Manager (Kentville)
🏢 Pinegate Business Group
📍 Kentville