Senior GenAI Software Engineer – Contact Center Solutions (AWS, LLMs & Python)

Required Skills

- Bachelor’s degree in Computer Science or a relevant field.
- 10+ years of experience building large-scale, multi-tier distributed software systems.
- Hands-on experience with cloud technologies, particularly AWS services.
- Hands-on expertise with:
- Python
- AWS Lambda
- APIs
- LLM Models
- Java
- Experience with DevOps culture, tools, and best practices, including:
- Bitbucket
- Ansible
- Jenkins
- CDD
- Strong communication skills with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
- Ability to work and collaborate with cross-functional teams across multiple locations.
- Strong problem-solving and analytical skills with the ability to assess alternatives, risks, and advantages.
- Demonstrates agility in learning and implementing cutting-edge technologies across diverse technology stacks.
- Candidates eligible for Reliability Status Clearance will be preferred.

Role

• Senior Software Engineer – Contact Centre Innovation GenAI.

- Location: Toronto, Canada.
- Hybrid work model.




- Occasional work outside normal business hours as part of a global team.
- Occasional weekend work in support of project delivery and implementations.

Role Overview

• Shape the future of Contact Center technology and drive innovation on a global scale.

- Transform engineering practices and deliver solutions that enhance client experience and operational efficiency.
- Build GenAI solutions across contact centers in Canada, Asia, and the US.
- Build large-scale, complex software systems leveraging cloud and GenAI technologies.

Roles & Responsibilities

• Participate in the design, development, and rollout of foundational cloud capabilities.

- Collaborate with cross-functional teams to implement software delivery, cloud, GenAI, and DevOps processes.
- Create and maintain technical design artifacts, including:
- Application functionality
- Solution designs
- Data models
- Interfaces
- Integrations
- Contribute to and adopt global software engineering reusable best practice processes.

📌 Senior GenAI Software Engineer – Contact Center Solutions (AWS, LLMs & Python) (Toronto)
🏢 Astra North Infoteck
📍 Toronto