Senior Oracle Utilities CC&B; Functional Consultant

Location

Edmonton, Calgary, or Toronto (Hybrid – 3 days/week onsite)

Role Summary

- Highly experienced Oracle Utilities CC&B; Functional Consultant to support large-scale utility transformation programs.
- 15+ years of IT and utility industry experience.
- Extensive expertise in Oracle Utilities Customer Care & Billing (CC&B;/CCNB) implementations.
- Serve as a trusted advisor to business and IT stakeholders.
- Drive business process transformation, requirements discovery, solution design, testing, deployment, and implementation governance.
- Work closely with utility operations, customer service, billing, metering, and executive leadership teams to deliver business-aligned Oracle Utilities solutions.

Key Responsibilities

Business Consulting & Stakeholder Management

- Engage with senior business leaders, executives, product owners, and process owners to understand strategic and operational objectives.
- Facilitate discovery workshops, requirements gathering sessions, and business process assessments.
- Lead business process transformation initiatives and recommend industry best practices.
- Serve as the primary liaison between business stakeholders and project delivery teams.
- Present solution recommendations, project updates, and key decisions to leadership and steering committees.

Requirement Gathering & Solution Design

- Lead end-to-end requirements elicitation, analysis, and documentation activities.
- Conduct fit-gap assessments against Oracle Utilities CC&B; capabilities.
- Define future-state business processes, solution workflows, and functional requirements.
- Develop:
- Functional design documents
- Process maps
- User stories
- Use cases




- Ensure solutions align with Oracle Utilities best practices and business objectives.

Program Delivery & Implementation

- Drive functional workstreams across all project phases, from initiation through go-live.
- Collaborate with:
- Solution architects
- Technical teams
- Integration teams
- Testing teams
- PMO stakeholders
- Support data migration strategy, business validation, and conversion activities.
- Participate in:
- Design reviews
- Governance meetings
- Milestone sign-offs
- Ensure delivered solutions meet business requirements and operational expectations.

Testing, Deployment & Hypercare

- Define:
- Testing strategy
- Business test scenarios
- Test cases
- Acceptance criteria
- Support:
- System Integration Testing (SIT)
- User Acceptance Testing (UAT)
- Assist with:
- Cutover planning
- Deployment readiness
- Production go-live activities
- Provide post-production support during hypercare and stabilization periods.
- Resolve functional issues and support continuous improvement initiatives.

Required Qualifications

- 15–20 years of overall IT and Utility Industry experience.
- Minimum 8+ years of hands-on Oracle Utilities CC&B;/CCNB Functional Consulting experience.
- Proven experience delivering multiple full lifecycle Oracle Utilities CC&B; implementations.
- Robust experience leading business requirements workshops and stakeholder engagement sessions.
- Extensive experience in:
- Business process redesign
- Fit-gap analysis
- Solution definition
- Experience preparing:
- Business Requirements Documents (BRDs)
- Functional Specifications
- Process Flow Diagrams
- Solution Design Documentation
- Experience supporting:
- System Integration Testing (SIT)
- User Acceptance Testing (UAT)
- Cutover
- Go-Live
- Hypercare

📌 Senior Oracle Utilities CC&B Functional Consultant (Edmonton)
🏢 Astra North Infoteck
📍 Edmonton