Senior Salesforce Production Support Engineer – CRM, BPM & Application Operations

Skills Required

• As a Senior Software Engineer and a member of the Application Operations Service and Quality Engineering – Customer Relationship Management and Business Process Management (AOSQE CRM BPM) Production Support Team, utilize knowledge of technology, processes, products, people, and quality concepts.

- Ability to work and communicate directly with business partners in business terms with minimal supervision.
- Demonstrate initiative, accept responsibility, and be accountable for results.

Key Responsibilities

• Support the Salesforce.com platform and the back-end administration applications used to support its functionality.

- Provide critical day-to-day technical and process support for the Salesforce.com platform.
- Work with business and technical teams to ensure technology and process solutions meet business needs.




- Support multiple business units with client interaction and automation applications.
- Provide ongoing production support, including:
- Problem analysis
- Issue resolution
- Escalation
- Reporting
- Review and analyze issues independently.
- Work with Agile delivery teams and technical support partners to understand and resolve issues raised by business teams.
- Collaborate with vendors to provide solutions, resolve problems, and maintain workplace stability.
- Document business issues and the corresponding solutions provided.
- Define and ensure requirements for transition to support, including:
- Data
- Workflow
- Logical processes
- Interface design
- Internal and external checks
- Controls
- Inputs
- Outputs

📌 Senior Salesforce Production Support Engineer – CRM, BPM & Application Operations (Toronto)
🏢 Astra North Infoteck
📍 Toronto