ServiceNow SAM Pro Developer - ServiceNow SAM Pro, Software Asset Management, Flexera & ITAM

Location:

- Toronto, ON - Hybrid (4 Days WFO)

Duration:

- 12 months

Role Overview:

- We are looking for an experienced ServiceNow SAM Pro Developer to design, implement, and optimize Software Asset Management (SAM) solutions on the ServiceNow platform.
- The role focuses on license compliance, optimization, automation, and integration with enterprise systems.

Key Responsibilities:

- Implement and manage ServiceNow SAM Pro modules (Publisher Packs, Normalization, Reconciliation, License Workbench).
- Configure and customize software models, entitlements, and licensing rules.
- Manage software normalization and discovery data integration (Discovery, SCCM, Intune, etc.).
- Develop and maintain custom scripts, workflows, and automation for SAM processes.
- Perform license compliance analysis and optimization (e.g., Microsoft, Oracle, Adobe).
- Integrate ServiceNow with third-party tools using REST/SOAP APIs.
- Support software audits and ensure compliance with vendor licensing terms.
- Create dashboards and reports for license usage, compliance position, and cost optimization.
- Collaborate with ITAM, procurement, and infrastructure teams.
- Troubleshoot and enhance SAM performance and data accuracy.

Required Skills & Experience:

- 8+ years of experience in ServiceNow development.




- Strong hands-on experience with SAM Pro (Software Asset Management Qualified).
- Knowledge of software licensing models (per user, per device, subscription, SaaS).
- Experience with Discovery and CMDB integration.
- Proficiency in JavaScript, Glide scripting, Business Rules, Script Includes.
- Experience with data normalization and reconciliation.
- Understanding of ITAM, ITSM, and ITIL processes.
- Experience with integration technologies (REST APIs, MID Server).

ServiceNow Certifications Preferred:

- CSA (Certified System Administrator).
- CIS-SAM (Certified Implementation Specialist – SAM).

Additional Skills:

- Experience with HAM Pro (Hardware Asset Management).
- Knowledge of cloud SaaS license management (O365, Salesforce, etc.).
- Experience in BFSI or regulated environments.
- Good to have RBC experience.

Soft Skills:

- Strong analytical and problem-solving skills.
- Good stakeholder communication (especially with procurement and audit teams).
- Attention to detail in compliance and licensing.
- Ability to work independently and mentor junior team members.

Success Metrics:

- License compliance accuracy.
- Cost savings through license optimization.
- Reduction in audit risks and penalties.
- Data accuracy between CMDB and SAM.
- Automation of manual asset management tasks.

📌 ServiceNow SAM Pro Developer – ITAM, CMDB, License Management (Toronto)
🏢 Astra North Infoteck
📍 Toronto