For a Branch Manager / General Manager at DKI-Belleville, you can include these responsibilities to clearly show they will oversee Project Managers, Estimating, Billing, Emergency Services, and Reconstruction:

Operations & Project Management

- Oversee all emergency mitigation and reconstruction projects from first notice of loss through final completion.
- Lead and support Project Managers, ensuring projects are completed safely, on time, within budget, and to company standards.
- Monitor project schedules, resource allocation, and customer satisfaction.
- Conduct regular project review meetings and provide coaching to team members.

Emergency Services

- Manage 24/7 emergency response operations, including water, fire, mould, storm, and other property damage losses.
- Ensure rapid response times and efficient deployment of crews and equipment.
- Maintain compliance with industry standards, health and safety regulations, and insurance requirements.

Estimating

- Oversee the estimating department for both mitigation and reconstruction projects.
- Review and approve estimates prepared using Xactimate.
- Ensure estimates are accurate, complete, and compliant with insurance carrier guidelines.
- Work with adjusters, consultants, and clients to negotiate and secure approvals.

Billing & Insurance Administration

- Supervise the billing process from project start to final invoicing.
- Ensure timely submission of invoices, supplements, and supporting documentation.
- Monitor accounts receivable and work with insurance companies to resolve billing issues.
- Ensure all files are complete and compliant before closing.

Reconstruction Division





- Manage the reconstruction team, including Project Managers, Site Supervisors, subcontractors, and trades.
- Monitor project budgets, schedules, quality control, and profitability.
- Resolve construction issues while maintaining excellent customer service.

Business Development

- Develop relationships with insurance adjusters, brokers, property managers, municipalities, and commercial clients.
- Increase emergency and reconstruction sales through networking and client visits.
- Represent DKI-Belleville at industry events and community functions.

Leadership & Financial Management

- Recruit, train, mentor, and evaluate office and field staff.
- Establish branch goals and key performance indicators (KPIs).
- Monitor branch profitability, budgets, job costing, and financial performance.
- Drive continuous improvement in operational efficiency and customer satisfaction.

Preferred Qualifications

- 5+ years of experience in the property restoration industry.
- Strong knowledge of emergency mitigation, reconstruction, estimating, and insurance claims.
- Experience with Xactimate, Encircle, DASH, DocuSketch, or similar restoration software.
- Proven leadership experience managing Project Managers, Estimators, and Office/Billing staff.
- Excellent understanding of restoration billing, insurance documentation, and reconstruction operations.
- Solid business development and customer relationship management skills.

This description reflects the responsibilities typically expected of a General Manager at a restoration company and is well suited for recruiting someone capable of running the entire DKI-Belleville branch.

📌 Branch Manager/ General Manager (Quinte West)
🏢 CareerBeacon
📍 Quinte West