Lead Service Now technical delivery with expertise at BC Hydro as a Technical Lead in ITSM, ITOM, CMDB, and Sec Ops domains. This role requires solid technical leadership and hands-on configuration experience.
As a Technical Lead, you will oversee day-to-day Service Now operations, translating business requirements into technical solutions. Your responsibilities will include enhancing ITSM processes, implementing ITOM capabilities, and supporting CMDB governance.

Collaborating with architects and teams to deliver high-quality services is crucial for this role.

Key Responsibilities:

- Lead technical delivery for Service Now ITSM, ITOM, CMDB, Sec Ops
- Enhance service processes including incident and change management




- Support CMDB data quality and governance tasks
- Implement ITOM solutions like Discovery and service views
- Guide teams on platform best practices and troubleshooting

Requirements:

- 10-15 years of IT experience in Service Now
- Hands-on expertise in ITSM, ITOM, CMDB, and Sec Ops
- Strong technical configuration and scripting background
- Proven leadership in technical delivery
- Experience in integration and managed services environments

Optimize Service Now capabilities and lead the team effectively at BC Hydro.

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📌 Technical Lead ServiceNow ITSM ITOM SecOps (Vancouver)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Vancouver