Position: Store Manager, Halifax NS (HRM)

Company Overview

Since 1975, Paint Shop has been here to help contractors and homeowners with industry-leading advice and quality products to get the job done right. As the largest Benjamin Moore retailer in Canada, Paint Shop has grown into a name that is deeply respected and trusted. Providing exceptional customer service is what we do best, and now, we need your help.

We have an immediate opening for a dedicated and highly motivated full-time Store Manager in our Kempt Road, Halifax, NS store. You will join a team with varied backgrounds, a dedication to excellence, and the common goal of supporting and growing our industry leading business network.

Responsibilities

People Management

- Recruit and select qualified candidates to support company goals and a positive culture.
- Participate in training and development, while ensuring all employees are engaged in continuous learning, including product knowledge, customer service, and sales training.
- Foster continuous learning and growth for all store team members through consistent and equitable feedback, coaching, mentoring, and timely performance management.

Workforce Planning
- Collaborate with the Regional Sales Manager (RSM) to assess quarterly sales forecasts and determine staffing needs.
- Build, adjust, and manage staff schedules based on sales performance, traffic patterns, and operational needs.
- Monitor and manage labour costs within budget.
- Assign prices to customers based on preapproved pricing levels and guidelines as outlined in Company policies.

Inventory Management
- Customize the Core inventory assortment to align with local market and customer preferences.




- Manage inventory levels within pre-approved thresholds to balance supply and demand.
- Conduct regular cycle counts and audits to ensure inventory accuracy.
- Ensure visual merchandising standards align with company planograms and guidelines.

Customer Service and Sales Management
- Develop and implement new strategies to drive store sales and actively share successful approaches with other peer managers to support collective growth.
- Ensure sales initiatives are executed effectively and align with company objectives including promotions, product launches, and seasonal campaigns.
- Proactively build and maintain strong relationships with key customers through consistent communication, responsiveness, and a deep understanding of their needs.
- Proactively resolve customer concerns to ensure high levels of satisfaction and loyalty.

Operational Leadership
- Plan and execute strategic daily, weekly, quarterly, and annual initiatives for the store, including budgeting, labor planning, and overall business strategy.
- Ensure adherence to procedures for Point of Sale (POS) transactions, cash handling, opening/closing, and loss prevention.
- Maintain visual merchandising standards and store cleanliness.
- Ensure compliance with Occupational Health and Safety regulations.

Qualifications





- Possess a passion and track record for delivering the absolute best customer experience.
- Customer-focused mindset with a commitment to service excellence.
- Ability to apply a thoughtful, customer-first approach to sales by leveraging a strong grasp of sales principles, human behavior, and value-driven conversations that build trust and drive results.
- Understanding of sales principles and customer service practices.
- Strong leadership and team management abilities.
- Excellent interpersonal and communication skills.
- Strong problem solving and conflict resolution skills.

Experience

- 2-4 years of retail management experience. An equivalent combination of non-management retail experience may be considered.
- Minimum of a high school diploma.
- Physical ability to stand for long periods and lift up to 50 pounds.
- Knowledge of POS systems and MS Office Suite.
- Adaptable availability, including one Saturday per month and occasional weekend shifts where coverage is needed.

This is a representation of the responsibilities associated with the position of Store Manager. However, other tasks do exist, and the Store Manager will be responsible for performing all other duties as directed.

Compensation

We offer a competitive compensation package, including a group benefits plan, based on qualifications and experience.

We thank all applicants for your interest; however, only successful candidates will be contacted.

Job Type: Full-time

Benefits

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Location:
- Halifax, NS B3K 1T8 (required)

Work Location: In person

📌 Store Manager (Halifax Regional Municipality)
🏢 The Paint Shop
📍 Halifax Regional Municipality