Support Specialist

Toronto, ON | On-site Full-time | Monday–Thursday (8:30 a.m. – 5:00 p.m.) Friday (8:30 a.m. – 3:00 p.m.) Our client, Union Hearing Aid Centre (UHAC), is looking for a Support Specialist for their Cochlear and MED-EL teams. This role is ideal for an experienced administrator who enjoys client interaction, healthcare operations, and working in a collaborative, patient-focused environment. This is an existing vacancy and is conveniently located in the heart of downtown Toronto easily accessible by the TTC.

The Opportunity

In this role, you will serve as a Canadian representative supporting Cochlear and MED-EL products and services, ensuring processes run efficiently across order management, billing, inventory compliance, and client support. Key Responsibilities

Manage patient and third-party purchases

Coordinate device upgrades for eligible patients

Complete orders for Cochlear and MED-EL products

Prepare month-end statements for head office

Maintain Health Canada compliance for inventory and new device launches

Support new device launches across Canadian Cochlear Implant centres

Provide exceptional customer service (in person, phone, and email)

Process registration cards and warranty returns

Coordinate shipping, tracking, and logistics





Order and maintain stock for the practice What You Bring

Post-secondary education or equivalent professional experience

Experience with medical devices or healthcare products

Knowledge of third-party billing (ODSP, ACSD, DVA, WSIB) considered an asset

Solid administrative and customer service skills

Proficiency with databases and Microsoft Office

Robust multitasking and prioritization abilities

Exceptional accuracy and attention to detail About Union Hearing Aid Centre (UHAC)

Founded in 1922, Union Hearing Aid Center was the first hearing aid office in Toronto. Now, over 100 years later, the practice has grown to include 20 staff members, including Audiologists, Hearing Instrument Specialists and dedicated support staff who help service over 17,000 satisfied patients. How to Apply

Ready to make an impact? Apply now for the Support Specialist position. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Union Hearing Aid

Centre is an equal opportunity employer committed to diversity, inclusion, and accessibility. Accommodations are available upon request throughout the recruitment process.

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