Position Title: Team Lead of Supportive Housing Posting Number: 26-034 & 26-050 Reports to: Manager of Supportive Housing Union: BCGEU Compensation: $29.98-$32.38 per hour Regular Full-time lines: #26-034 - 12:00pm-5:00pm Wednesday and 8:00am-7:00pm Thursday to Saturday (70 hours bi-weekly)

#26-050 - 8:00am-7:00pm, Sunday to Tuesday and 12:00pm-5:00pm Wednesday (70 hours bi-weekly) Status: Full time, Regular Posting Closing Date: August 20, 2026 at 4:00pm Organizational Focus: Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign. Position's Primary Objectives: The Supportive Housing Team Lead provides both direct, person-centered support to tenants and leadership to Housing Support Workers at Pacifica Housing's supportive housing sites. In addition to carrying out the duties of a Housing Support Worker, the Team Lead offers mentorship, training, and operational support to staff, ensuring services are delivered effectively and in alignment with Housing First and harm reduction philosophies.

The role balances front-line tenant support with supervisory responsibilities, serving as a resource for staff in handling complex tenant situations, coordinating case management, and ensuring program consistency. Team Leads act as a key liaison between front-line staff, property management, and external community partners, while also providing operational assistance to the Manager of Supportive Housing.

Team Leads are accountable for: Delivering person-centered support services and programs to tenants, following a Housing First and psychosocial rehabilitation (PSR) approach

Supporting and mentoring Housing Support Workers in their daily duties, case management, and critical incident response

Coordinating property-related concerns in collaboration with the Property Management team

Advocating on behalf of tenants with external community agencies and service providers

Contributing to staff scheduling, onboarding, and training, while ensuring smooth day-to-day operations

Assisting the Manager of Supportive Housing with operational oversight, program planning, and tenant-focused initiatives By combining front-line tenant support with leadership, the Team Lead role is vital to creating a safe, inclusive, and supportive housing environment that promotes stability, dignity, and tenant well-being.

Key Responsibilities: Tenant Support & Advocacy Prepare, implement, monitor, and evaluate individualized support plans with tenants

Provide life skills training (e.g., meal preparation, housekeeping, personal care, and self-management)

Support tenants in navigating Ministry services, medical and psychiatric appointments, and community resources





Assist tenants with financial management, including budgeting, Public Trustee coordination, rent, and damage deposits

Monitor tenant mental health and substance use, identifying when additional support is needed

Recognize, analyze, and respond to emergency situations, including overdose response and naloxone administration

Provide health-related support, including end-of-life care

Advocate for tenants experiencing oppression, stigmatization, or discrimination in the community

Support tenants transitioning into or out of supportive housing Staff Support & Leadership Provide senior-level support to the team, including resolving complex tenant issues, debriefing critical incidents, and consulting on case management

Mentor and support less experienced Housing Support Workers in program delivery

Assist with onboarding, training, and ongoing development of new team members

Provide input and coordination in staff scheduling, managing absences, and ensuring appropriate coverage

Coordinate and assist in developing tenant programs that encourage personal growth and life skill development Community & Program Engagement Liaise and actively plan with external partners, including ACT teams, healthcare practitioners, police, and emergency services

Attend tenant planning meetings in the community (e.g., hospital discharges) and advocate for appropriate follow-up services

Coordinate referrals to essential services and programs for tenants

Support tenant participation in volunteer, recreational, and community-based programs Property Support Coordinate maintenance requests and pest control preparation with the Property Management team

Provide direct assistance to tenants preparing for maintenance or pest control activities

Perform light maintenance and repairs as required (e.g., replacing light bulbs) Administration & Reporting Contribute to case management by identifying concerns, reporting difficulties, and maintaining accurate documentation

Prepare incident reports for staff follow-up and Health & Safety Committee review

Provide input into program planning, policies, and procedures

Contribute to evaluation of tenant progress and prepare related reports Collaboration & Teamwork Maintain regular contact and provide backup for team members as needed

Participate in interdisciplinary team meetings, community case conferences, and organizational initiatives

Support the Manager of Supportive Housing with operational oversight and strategic initiatives Other Duties As Required Carry out responsibilities that support tenants, staff, and organizational priorities

Engage in staff training, professional development, and community engagement activities Requirements Note:



An equivalent combination of education and experience may be considered.

Education: A degree in a related human/social service field

Training and/or education in a related human/social service field is an asset

Conflict resolution/crisis prevention training and experience is an asset Experience: Minimum of three (3) years' recent experience, including one (1) year supervisory experience in the non-profit housing or related social service field Demonstrated experience working with populations impacted by homelessness, addictions, mental health issues and/or other barriers to secure housing Knowledge, Skills and Abilities: Solid working knowledge of ‘Housing First' harm reduction and client-centred theory and practice Working knowledge of the Residential Tenancy Act

Demonstrated knowledge of the impacts of addiction, mental health, homelessness and poverty

Demonstrated ability to work with individuals who have multiple barriers to stable housing

Demonstrated ability to work independently and be part of an integrated community team

Knowledge of the psychosocial rehabilitation model

Knowledge of local community resources

Demonstrated conflict management/crisis prevention skills

Ability to communicate effectively both verbally and in writing with clients, staff and community professionals

Proficient in MS Office programs including Word, Outlook and Excel Additional Criteria for Role: Completion of a Criminal Record Check is required before employment commences

First Aid Certification is required

Naloxone administration training is required. Availability to share on call duties for off hour emergencies, with the Manager, as required

Must have valid driver's licence and access to a reliable vehicle with a minimum of $2 million liability ‘business class' insurance.

Benefits A mission driven and meaningful working environment

Competitive salary from a Certified Living Wage Employer

Minimum three (3) weeks vacation entitlements

Excellent benefits package for full-time employees (includes extended health and dental, life insurance, and more)

Competitive employer RRSP contributions

Employee assistance program

Wellness time

Career development and internal advancement opportunities

Organization and individual training opportunities

Social committee that includes robust team building and staff social events

Dog friendly offices Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties.

Pacifica

Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships. Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, and diversability.

📌 Supportive Housing Team Lead (Nanaimo)
🏢 Pacifica Housing
📍 Nanaimo