Company Overview

Sandbox Software Solutions, established in 2004, is dedicated to delivering innovative web technology solutions that enhance business efficiency, expand customer reach, and solve complex process challenges. Our team of skilled developers, technicians, and business specialists work collaboratively to provide strategic, on-time, and on-budget projects with exceptional customer service.

Job Overview

- Manage website content within WordPress and proprietary CMS platforms, including creating, editing, publishing, formatting, and organizing pages, media, navigation, and documents while ensuring consistency with branding and accessibility standards.
- Perform routine CMS administration, including managing user accounts and permissions, configuring approved settings, installing and configuring approved plugins or modules, and supporting scheduled content publishing.
- Troubleshoot and resolve common website issues such as broken links, formatting and layout problems, cache-related issues, basic CMS errors, and user access requests, escalating more complex issues as required.
- Perform routine website maintenance by applying CMS, plugin, and theme updates in accordance with established procedures, validating functionality, and monitoring for update or compatibility issues.
- Build positive client relationships through responsive, professional support, clear communication, and timely follow-up, ensuring a consistent and customer-focused experience while meeting service level agreements (SLAs).
- Conduct quality assurance testing on website changes, verifying page functionality, forms, links, downloads,



browser compatibility, and overall accuracy before and after publishing or maintenance activities.

Expected Capabilities:

- Strong written and verbal English communication skills.
- Excellent customer service and interpersonal skills.
- Ability to manage multiple priorities and meet deadlines in a rapid-paced environment.
- Strong attention to detail and commitment to producing accurate work.
- Excellent problem-solving and troubleshooting skills.
- Ability to follow documented processes and standard operating procedures.
- Strong organizational and time management skills.
- Ability to work independently while collaborating effectively within a team.
- Willingness and aptitude to learn new technologies, platforms, and business processes.
- Basic understanding of content management systems (e.g., WordPress) and website administration.
- Familiarity with common web technologies such as HTML and CSS (basic level).
- Ability to clearly document work performed and communicate technical information to non-technical users.
- Experience using ticketing or help desk systems to manage support requests.
- Commitment to maintaining confidentiality and following security best practices.
- Ability to remain professional and composed when supporting users and resolving issues.

Please visit https://www.sandboxsoftware.ca/careers-culture/ to learn more about Sandbox Software Solutions and available job postings. Pay: $42,500.00-$50,000.00 per year

Benefits

- Paid time off
- RRSP match
- Work from home

Work Location: Hybrid remote in Guelph, ON

📌 Tier 1 Support (Guelph)
🏢 Sandbox Software Solutions
📍 Guelph