Commercial HVAC/R Technical Support Specialist

Atlantic Canada | Full time, Permanent | Commercial HVAC/R

ABOUT THE ROLE

Are you an experienced commercialHVAC/R technician who thrives on solving complex problems in commercial andlight industrial systems? Kerr Controls is looking for a sharp,customer-focused Commercial Technical Support Specialist to be a trustedresource for our customers and field teams across Atlantic Canada.

In this role, you'll draw on yourhands-on experience with commercial systems — from rooftop units and VRFsystems to chillers, make-up air units, and commercial refrigeration. You'llprovide expert technical support, conduct training, and help our customers getthe most out of Kerr's applied product lines.

KEY RESPONSIBILITIES

- Provide commercial post-salestechnical support via phone, email, and onsite visits
- Troubleshoot a wide rangeof equipment and controls
- Lead technical trainingsessions for customers and internal staff, tailored to commercial and lightindustrial audiences
- Offer mixed in office andremote startup assistance
- Work efficiently both aspart of the Kerr Applied team, with input on pre-sales design and commissioningconsiderations, while assisting the broader Kerr Tech Support team in managinga high volume of inbound calls, with a focus on commercial requests
- Conduct onsite assessmentsand equipment evaluations across your territory as needed
- Collaborate with thewarranty department to evaluate and process warranty claims in accordance with Kerr's policies
- Maintain clear,professional communication with customers and manufacturer partners




- Prepare detailed reports ontechnical issues, root causes, and recommended solutions
- Travel within yourdesignated region (Atlantic Canada or Ontario), with occasional national andinternational travel for manufacturer training

WHAT YOU BRING

Experience & Credentials

- Completion of an HVAC/RTechnical program, with 5–10 years of hands-on field experience
- Demonstrated experience incommercial/light industrial HVAC/R service and installation
- Solid understanding ofcommercial systems in air- and water-side heating, cooling, ventilation, controls,pumps, and refrigeration
- Valid driver's license andclean driving record
- Additional accreditation inengineering or trades fields would be considered an asset, as would experiencein estimating, accounting, project management, or customer service

Skills & Attributes

- Physically able to work onladders, rooftops, and in confined spaces (crawlspaces, attics) in varyingweather conditions for extended periods
- Strong diagnostic skills —able to interpret wiring diagrams, refrigerant circuit schematics, andmanufacturer documentation
- Excellent verbal andwritten communication skills; confident presenting to large groups




- Skilled at conflictresolution and de-escalating difficult customer situations
- Strong organizationalskills with the ability to manage multiple priorities in a fast-pacedenvironment
- Proficiency with Microsoft Office (Outlook, Word, Excel)
- Professional demeanour withthe ability to stay calm under pressure
- Bilingual (French/English)considered a strong asset
- Willingness to be flexibleand to balance competing priorities in a high-pressure environment
- Appreciation for teamwork

WHAT WE OFFER

- Competitive compensationpackage based on your experience and qualifications
- Comprehensive health,dental, and vision benefits
- Additional life insuranceand disability coverage options
- Paid vacation time
- Company-matched Retirement Savings Plan (RPP)
- Confidential Employee &Family; Assistance Program (EFAP)
- Employee Referral Program
- Access to ongoingmanufacturer training — nationally and internationally

ABOUT KERR CONTROLS

Kerr Controls Ltd. is a leadingdistributor of Heating, Ventilation, Air Conditioning, Refrigeration Equipmentand Supplies across Canada. We are proud to be an equal opportunity employercommitted to fostering an inclusive and diverse workplace.

We value the uniqueperspectives and contributions of all individuals, regardless of race, gender,age, religion, disability, or any other characteristic protected by law.

We appreciate the interest of all applicants; however, onlythose selected for an interview will be contacted. Thank you for considering acareer with Kerr Controls.

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📌 Commercial HVAC/R Technical Support Specialist (Halifax Regional Municipality)
🏢 Kerr Controls
📍 Halifax Regional Municipality