Elevate your career as an IT Operations Management Specialist I at Enbridge, where you'll enhance Service Now capabilities within a hybrid technology setting. This role focuses on CMDB, Service Mapping, and operational excellence.
In this position, you will drive the governance and optimization of Service Now ITOM capabilities, ensuring data accuracy and compliance. Communicating across cross-functional teams, you'll strengthen service resilience and support Enbridge's digital transformation efforts.

Your technical leadership will be crucial for operational efficiency and proactive service management.

Key Responsibilities:

- Lead strategy and governance for Service Now ITOM capabilities
- Own CMDB and Configuration Management practice




- Define CMDB governance standards and audit requirements
- Design and optimize Discovery and Service Mapping
- Drive automation for improved service visibility

Requirements:

- 6+ years in Service Now and IT Operations Management
- Hands-on experience with Service Now ITOM modules
- Proven CMDB governance experience
- Knowledge of integrations with enterprise platforms
- Strong leadership and analytical skills

Join Enbridge for a transformative role in IT service management focused on operational excellence.

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📌 IT Operations Management Specialist at Enbridge (Calgary)
🏢 Oil Authority
📍 Calgary