Warranty Administrator

Department: Service

Reports To: Service Manager

Location: Taylor Volkswagen

Employment Type: Full-Time

Position Summary

The Warranty Administrator is responsible for managing all aspects of warranty claim processing, ensuring claims are submitted accurately, promptly, and in accordance with Volkswagen Canada policies and procedures. This role works closely with service advisors, technicians, parts personnel, and management to maximize warranty reimbursement while maintaining compliance with manufacturer standards. The ideal candidate is highly organized, detail-oriented, and capable of working in a fast-paced dealership environment with strong administrative and communication skills.

Key Responsibilities

- Prepare, process, submit, and reconcile warranty claims through Volkswagen Canada's warranty system.
- Ensure all warranty claims are accurate, complete, and submitted within manufacturer timelines.
- Review repair orders for proper documentation, technician notes, labour operations, and parts eligibility before submission.
- Monitor claim status, identify rejected or unpaid claims, and resolve discrepancies promptly.
- Process warranty credits and maintain accurate warranty schedules and receivables.
- Perform warranty claim audits to ensure compliance with Volkswagen Canada policies and dealership procedures.
- Maintain organized warranty records and documentation in accordance with manufacturer retention requirements.
- Work with Service Advisors and Technicians to improve repair order documentation and reduce claim rejections.




- Communicate with Volkswagen Canada Warranty Representatives regarding claim inquiries, audits, and policy updates.
- Assist management with warranty performance reporting, including submission rates, receivables, and recovery percentages.
- Stay current on Volkswagen warranty policies, labour operations, technical bulletins, recalls, and campaign procedures.
- Support recall administration and ensure customer vehicles are processed according to Volkswagen guidelines.
- Assist with internal and external warranty audits.
- Promote continuous improvement in warranty administration processes and dealership compliance.

Qualifications

- Previous experience as a Warranty Administrator in an automotive dealership is preferred.
- Experience with Volkswagen warranty administration is considered a strong asset.
- Knowledge of automotive service operations and repair order processes.
- Experience with dealership management systems (PBS, Reynolds & Reynolds, CDK, Dealertrack, or similar) is an asset.
- Strong computer proficiency, including Microsoft Office applications.
- Excellent organizational skills with exceptional attention to detail.




- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities while meeting deadlines.
- Effective written and verbal communication skills.
- Ability to work independently and collaboratively within a team environment.

Key Competencies

- Attention to Detail
- Organization and Time Management
- Accuracy and Compliance
- Customer Service Orientation
- Teamwork and Collaboration
- Integrity and Confidentiality
- Problem Solving
- Adaptability

Working Conditions

- Full-time position in a professional dealership environment.
- Primarily office-based with regular interaction in the service department.
- Occasional overtime may be required to meet month-end or manufacturer deadlines.

What We Offer

- Competitive compensation.
- Comprehensive health and dental benefits.
- Group retirement savings plan.
- Manufacturer-supported training and career development.
- Employee vehicle purchase and service discounts.
- Positive team-oriented work environment.
- Opportunities for career growth within one of Canada's leading Volkswagen dealerships.

Success Measures

A successful Warranty Administrator will consistently:

- Submit warranty claims accurately and within manufacturer deadlines.
- Maintain a high warranty claim acceptance rate.
- Minimize chargebacks and claim reversals.
- Ensure warranty receivables remain current.
- Support dealership profitability through efficient warranty recovery.
- Maintain full compliance with Volkswagen Canada warranty standards.

📌 Warranty Administrator, Taylor Volkswagen (Regina)
🏢 Taylor Volkswagen
📍 Regina