Salesforce Support Triage Lead – Associate Director (Toronto)

Salesforce Support Triage Lead – Associate Director (Toronto)

05 Aug
|
Socket.dev
|
Toronto

05 Aug

Socket.dev

Toronto

Fitch Group is seeking a Salesforce Support Triage Specialist to elevate BRM effectiveness and improve service delivery. You will handle frontline intake, diagnose and categorize issues, and escalate with Jira to ensure timely resolutions.

The role offers growth through exposure to Salesforce, Jira, and AI-assisted support tools. You will collaborate with Revenue Enablement, Salesforce Admins/Developers, QA, and other teams to drive process improvements, create knowledge materials, and maintain

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📌 Salesforce Support Triage Lead – Associate Director (Toronto)
🏢 Socket.dev
📍 Toronto

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