Role:

- Ensure all Zendesk tickets are handled in a timely manner.
- Responsible for supporting customers world-wide by phone, email, team viewer and on site.
- Document, maintain and follow-up on all customer inquiries, through the Tracking System database.
- Assist in the debugging, fault finding and root cause analysis of prototype and standard machines - to include system level testing and PLC programs, in-house and at the customer's site.
- Create training materials and train customers in the use of company products.
- Installation and commissioning of new equipment.
- Calibration and verification of testers.
- Onsite maintenance/repair of testers.
- Responsible to assist Project Managers on open issues on equipment, in-house and customer site, for F.A.T. (Factory Acceptance Tests) and closing issues for S.A.T. (Site Acceptance Tests).
- Validation and verification of application performance, on current and existing D&V; Products, as required.
- Responsible to process, monitor and follow-up on completion of RMAs, as assigned.
- Other duties as assigned by management.

Education and Experience

- Sc.



in Electrical/Mechanical Engineering.
- Excellent written and oral communication skills.
- 5+ years in a technical support role.
- Outstanding troubleshooting and diagnostic capabilities of electronic, electromechanical, and electrical systems.
- Excellent customer service skills and relationship building.
- Excellent problem solving and analytical skills.
- Advanced knowledge of electronic circuit applications.
- Advanced knowledge of computers and programming.
- Demonstrated ability to work in a collaborative team environment with engineers, programmers, and sales professionals.
- Familiarization with automotive electromechanical systems and electronics would be an asset.
- Must be willing and able to travel (drive and fly) to the USA and Overseas.
- Must have a valid passport and driver's License.

We thank all applicants for their interest in our organization, however; only those selected for an interview will be contacted.

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📌 Field Service Engineer (Vaughan)
🏢 D&V Electronics
📍 Vaughan