Wawanesa is hiring a Group Perks Service Associate for a hybrid work model. Elevate client engagement as the key contact for brokers, delivering vital post-sale support.

In this vital role, you will oversee the administration of Group Benefit plans, facilitate smooth communication with brokers, and handle escalated issues effectively. Your responsibilities include supporting policy amendments, identifying process improvements, and maintaining strong client relationships.

A proven understanding of benefits administration and excellent organizational skills are essential for your success and the satisfaction of our clients.

Key Responsibilities:

- Serve as liaison for brokers and plan sponsors
- Manage policy support and renewals




- Develop and maintain process documentation
- Generate reports to assist performance analysis
- Assess and route incoming client inquiries for resolution

Requirements:

- Post-secondary education in a relevant field
- 5+ years’ experience in benefits, insurance, or account management
- Strong expertise in health, dental, and disability insurance
- Excellent detail orientation and problem-solving skills
- Advanced Microsoft Office skills

Leverage your group benefits knowledge to foster exceptional service at Wawanesa.

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📌 Hybrid Group Benefits Service Associate Role (Kitchener)
🏢 Wawanesa
📍 Kitchener