The Payroll Manager - Operations Lead is responsible for the oversight of day-to-day payroll operations, providing leadership to the payroll team and ensuring accurate and timely end-to-end payroll processing. This role supports a large, unionized workforce and is accountable for ensuring payroll delivery aligns with legislative and organizational standards.

This role focuses on team supervision, operational efficiency, and ensuring the integrity of the payroll cycle while fostering a high-performance culture through staff development and support. The role also leads the implementation of collective agreement changes as they relate to payroll, ensuring consistent interpretation and operational integration.

This is a Full-time position based out of our Waterloo Corporate office.
Market-competitive salary, comprehensive health and dental benefits

Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points

The salary range is $85,000 to $95,000 ,and placement within the range will be determined in accordance with company policies and procedures, as well as the candidate's knowledge, skills, qualifications, and relevant experience.
Lead and manage the full-cycle payroll process including bi-weekly processing, off-cycle adjustments, and exception handling, ensuring a high degree of accuracy in transactions and processing.
~ Lead the implementation of payroll related provisions of collective agreements.
~ Supervise and support a team of Payroll Specialists and Payroll Administrators, including assigning tasks, providing guidance, and addressing and resolving all payroll related issues in a timely, effective manner.
~ Oversee grid placement reviews, garnishment approvals, and payroll audit processes.
~ Review and maintain employee records within the payroll system, ensuring accuracy and confidentiality.
~ Approve payroll journal entries, bank files, and GL summary reports to ensure financial accuracy and timely disbursements.

~ Monitor payroll-related inquiries and escalate complex issues as necessary, maintaining a high level of customer service.





~ QUALITY AND RISK MANAGEMENT
Ensure internal controls are adhered to and that audit requirements are met.

Monitor compliance with federal and provincial legislation, union agreements, and organizational policies.

Provide training, mentorship, and coaching to payroll staff and create development plans aligned with organizational goals.
Support recruitment, onboarding, and training of new payroll staff.
Provide ongoing coaching and support to team members.
Complete probationary and annual performance reviews.
Address performance issues promptly in collaboration with HR or senior leaders.
Lead the team in delivering accurate, timely, and customer-focused payroll services.
RESPONSIBILITY FOR SUPERVISION OF STAFF & OTHERS
Directly supervises Payroll Administrators and Specialists
Provides day-to-day guidance and operational oversight for the payroll team.
Working conditions are normal for an office environment.
Travel may be required.
Driving and physical demands associated with management positions (sitting, standing, stair climbing and walking).
Manual dexterity required to use desktop computer and peripherals.
phone, email, fax, computer and internal database).
Ensures that members of the management team conduct appropriate and timely reporting, follow-up and management of all workplace incidents.
In consultation with the Corporate OH&S; department, implements preventative Health and Safety programs at the operational level.
Canadian Payroll Leadership Professional designation (or in progress).
Successful completion of a business administrative or accounting diploma or related discipline from a recognized community college/university.




Minimum 5-7 years related work experience in large (4,000+ employees) payroll environment (unionized preferred).
Strong working knowledge of Canadian payroll legislation, ESA, CRA regulations, WSIB, and statutory deductions.
Demonstrated experience leading payroll operations and managing bi-weekly payroll cycles, including off-cycle adjustments.
Proficiency in payroll software systems and Microsoft Office Suite.
Proven ability to manage and mentor a payroll team, including performance management and training.
Experience preparing year-end filings and payroll documentation such as T4s, ROEs, and remittance schedules.
Demonstrated experience interpreting and applying collective agreement provisions in a payroll environment.
Solid comprehension and understanding of payroll legislation, CRA guidelines, WSIB, Employment standards and collective agreements for payroll purposes.
Strong organizational and time-management skills, with the ability to meet deadlines under pressure.
High attention to detail and accuracy in reviewing payroll transactions and reports.
Commitment to providing high-quality customer service and resolving payroll-related inquiries effectively.
Ability to identify and implement process improvements for increased payroll efficiency and compliance.
Care Partners In Your Community

In addition to providing home-based health care, Care Partners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we've been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Care Partners welcomes and encourages applicants from people with disabilities. Artificial Intelligence

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📌 Manager, Operations - *Permanent Full-Time (Kitchener)
🏢 CarePartners
📍 Kitchener