Join OpenText as a Technical Support Engineer specializing in Fax solutions. Elevate client relationships and software performance through expert technical support and guidance.
OpenText is looking for a Technical Support Engineer with advanced knowledge of Fax solutions, particularly OpenText Fax and RightFax. Your role will involve resolving complex technical issues while educating customers on product optimizations and best practices. This position emphasizes building strong partnerships to drive retention and satisfaction.
Key Responsibilities:
• Provide a single point of contact for support incidents
• Develop deep insights into customer environments
• Coordinate with internal teams for swift incident resolution




• Deliver tailored recommendations to enhance customer operations
• Mentor customers on optimizing solution usage
Requirements:
• Bachelor's degree or 3 years in customer support
• Advanced expertise in OpenText Fax applications
• Familiarity with telecommunications solutions
• Experience with load balancing and monitoring concepts
• Robust communication skills in handling escalations
Leverage your technical skills to enhance OpenText Fax customer success.
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📌 Technical Support Engineer OpenText Fax (Richmond Hill)
🏢 opentext
📍 Richmond Hill