Drive customer success with BMC Helix as a Principal Customer Adoption Engineer. Leverage agentic AI solutions to enhance satisfaction, retention, and overall business value for strategic clients.
In this pivotal role, you will lead the customer success initiatives, ensuring clients successfully adopt Autonomous Digital Enterprise solutions. Focus on forming solid relationships with executives, guiding them through onboarding and lifecycle engagement. Your voice will represent customer feedback to influence product enhancements and roadmap priorities.
Key Responsibilities:
• Lead customer satisfaction and retention initiatives for strategic accounts
• Guide customers through the adoption of BMC technologies
• Collect and relay customer feedback to BMC product teams




• Optimize lifecycle engagement through effective strategies
• Collaborate on global projects and innovate solutions
Requirements:
• Strong executive presence and communication skills
• Ability to navigate customer organizational structures
• Experience in relationship building with partners and executives
• Passion for BMC’s values and mission
• Committed to driving impactful customer experiences
Shape the future of IT service management and customer success at BMC Helix.
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📌 Customer Adoption Engineer at BMC Helix (Montreal)
🏢 BMC Helix
📍 Montreal