Encircle Inc. in Canada is seeking a VP, Customer Experience to own the full post‑sale journey from onboarding through renewal and expansion, and to define the metrics that prove the experience is working: GRR, NRR, churn and expansion revenue.
You will lead three managers—Onboarding & Activation, Account Growth, and Support—building an operating system that ties activation milestones, tiered engagement, published benchmarks and live dashboards to customer outcomes, while scaling with product,