Role Overview

The Release Manager is responsible for managing and coordinating end-to-end release and deployment processes, ensuring reliable, repeatable IT services and effective collaboration across teams while maintaining strong governance, communication, and risk management practices.

Key Responsibilities

- Create and manage end-to-end release plans for scheduling, planning, and controlling release and deployment processes
- Integrate release management practices into delivery processes to ensure reliable and repeatable IT services at appropriate service levels
- Provide recommendations based on technical expertise related to efficiency, reliability, scalability, and security
- Drive best practices and support planning, evaluation, operationalization, and reporting of deliverables
- Act as an owner and drive consensus and decision-making among stakeholders
- Establish infrastructure for tracking and monitoring updates and changes and convert information into reporting, recommendations, schedules, and decisions
- Provide accurate, comprehensive, and reliable communication and reporting
- Manage correspondence with clear articulation of impacts
- Provide subject matter expertise for Release and Deployment management and other IT support teams




- Participate in remediation planning and collision avoidance strategies
- Identify and address control and communication failures to prevent future issues
- Provide updates to senior leadership on accomplishments, opportunities, and organizational trends
- Identify, manage, and escalate risks and dependencies to protect organizational interests

Qualifications

- Experience creating and managing end-to-end release plans
- Robust understanding of integrating release management practices into delivery processes
- Ability to translate technical expertise into actionable recommendations
- Strong stakeholder management, decision-making, and leadership capabilities
- Expertise in tracking, monitoring, and reporting release activities
- Strong communication skills with ability to clearly articulate impacts
- Experience providing guidance across Release & Deployment and IT support functions
- Ability to identify risks, dependencies, and control failures
- Proficiency with IT workflow and collaboration tools:
- ServiceNow
- JIRA
- Confluence

- Ability to independently create and manage work items in tools
- Familiarity with delivery methodologies:

- Agile
- Understanding of DevOps and continuous delivery principles and practices

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📌 Release Manager (Toronto)
🏢 TEKGENCE
📍 Toronto