Lead transformation in broadband services as the Director of Field Operations Control Centre and Dealer Partnerships at Xplore Inc. Oversee workforce planning, dealer management, and operational excellence.
Xplore Inc. is seeking a Director to guide national Field Operations effectively. This role demands expertise in workforce management, dealer strategy, and service delivery optimization. Your leadership will ensure the alignment of demand with technician capabilities, while driving continuous performance improvements.
Key Responsibilities:
• Manage national capacity planning for technicians and dealers
• Oversee dispatch operations and territory deployment
• Lead real-time operational management of service commitments




• Ensure productive work order lifecycle from creation to completion
• Drive dealer performance and satisfaction through governance
Requirements:
• Proven leadership in managing large field operations teams
• Expertise in workforce management and service delivery
• Strong analytical skills for process improvement
• Experience with strategic vendor relationships
• Excellent communication and change management abilities
Enhance service delivery and operational performance with effective dealer partnerships and superior workforce management at Xplore Inc.
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📌 Director of Field Operations at Xplore (Calgary)
🏢 Xplore
📍 Calgary