Job Title: AI Support Analyst

Location: Toronto, ON

Work Arrangement: Montreal; Hybrid: 3 days in office

Employment Type: Contract/FTE

Duration: 12 Months

Domain: BFSI

Pay Rate: CAD $60-63/hour Incorporated

Application Deadline: July 30th, 2026

SKILLS REQUIRED

Job Summary:

Skills: 5+ years in a technical support, service desk or application-support role in an enterprise workplace.

Required Skills:

- AI tools support: Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok, Google Gemini, Zoom AI Companion
- Enterprise technical support / Service Desk / Application Support
- Microsoft 365 (M365)
- AI product troubleshooting and end-user support
- Incident management and issue triage
- Ticketing systems: ServiceNow, Jira
- Knowledge management: Confluence, Knowledge Base (KB) documentation
- ITIL framework and incident escalation
- Level 2/Level 3 support coordination
- Root cause analysis and issue reproduction




- QA support and validation testing
- Technical documentation and knowledge article creation
- FAQ and self-service content development
- Structured query/documentation capture
- Multi-channel support (Helpdesk, Email, Chat, Support Channels)
- Enterprise application support
- Technical mentoring and knowledge transfer
- Customer issue resolution and escalation management
- AI product onboarding and feature adoption
- Continuous learning of emerging AI technologies

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

📌 AI Support Analyst (Montreal)
🏢 Pacer Group
📍 Montreal