Reporting to the Head of Special Projects, the role will manage the end-to-end delivery process, ensuring that our innovative solutions meet both our high standards and customer expectations. This role requires a unique blend of technical expertise, project management acumen, and a passion for robotics.

Our Success Criteria

- Lead the deployment of robotic systems at various customer locations, managing all aspects from initial planning to support and maintenance.
- Achieve a reduction in deployment cycle times through efficient planning and execution, aiming for continual improvement in process speed without compromising quality.
- Serve as the primary point of contact for customers during the deployment phase, ensuring clear communication and effective resolution of issues.
- Maintain high levels of customer satisfaction measured through post-deployment surveys, ensuring that customer relationships are strengthened and potential for repeat business is increased.
- Collaborate with engineering and product teams to understand and communicate technical requirements and potential challenges in the deployment of robotic solutions.
- Develop and maintain comprehensive project plans, ensuring timely completion and adherence to budgets.
- Conduct site assessments to integrate robotic systems with existing customer infrastructure.
- Coordinate with cross-functional teams including sales, engineering, and support to align project objectives and company goals.




- Oversee the training of customer personnel on the use of new systems and provide the necessary documentation for future reference.
- Monitor and report on the status of deployments, including risk management and mitigation strategies.
- Manage deployment budgets effectively, ensuring projects are completed within financial constraints while achieving all project deliverables.
- Adhere to all applicable industry standards and regulatory requirements during each deployment, ensuring full compliance and documentation.
- Foster a culture of continuous improvement by collecting feedback and lessons learned from each deployment.

Your Experience

Qualifications

- Master’s degree in Robotics, Mechanical Engineering, or a related field, and/or equivalent experience
- Project management experience, ideally within the field of robotics or technology deployment
- Proven ability to manage key stakeholder relationships
- Deep understanding of robotics and system integration in commercial or industrial settings
- Ability to travel up to 50% of the time to customer sites
- Obtained or eligible to obtain work authorization for Canada and the United States

Skills

- Robust leadership skills and the ability to manage multidisciplinary teams.




- Excellent communication and interpersonal skills
- Proficiency in project management tools and methodologies
- Familiarity with cross functional team project management
- Excellent time management and multitasking skills
- Adapt to ambiguous situations and generate clarity
- Ability to analyze and problem solve complex challenges

Traits

- Above all else, a consistently positive attitude and a willingness to do whatever it takes to create robust solutions to complex problems
- Customer-centric mindset
- Personable and able to work across multiple levels of the organization
- Optimistic listening and conflict resolution capabilities
- Demonstrated ability to influence others without authority
- Eager to take on new challenges with tenacity and positivity
- Patience, persistence, and attention to detail when resolving performance issues
- Obsession with bringing human-like intelligence to machines

Working at Sanctuary AI

Sanctuary AI is an equal opportunity employer; employment with Sanctuary AI is governed based on skills, competence, and qualifications and will not be influenced in any way by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. In 2023, Sanctuary AI moved into a state-of-the-art office facility and has been recognized by LinkedIn as a Top Startup company.

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📌 Deployment Lead - Robot Fleet (Vancouver)
🏢 Sanctuary AI
📍 Vancouver