Shape luxury travel experiences with Kensington as the Director of Loyalty Marketing. This hybrid role focuses on launching a current loyalty program for exclusive clientele.
Kensington is seeking a Director of Loyalty Marketing to oversee the launch and operation of a bespoke loyalty program. This key position requires expertise in strategy execution, CRM, and lifecycle communications to elevate client engagement. The role demands a strong understanding of luxury expectations, making sure each customer journey is exceptional.
Key Responsibilities:
• Lead cross-functional teams for program implementation and sales training
• Develop and refine loyalty program content, look, and voice
• Execute Phase 1 soft-launch with targeted communication strategies




• Analyze engagement metrics for program optimization
• Deliver a flagship launch event with press attendance
Requirements:
• 10+ years in loyalty or CRM marketing
• Proven leadership in experiential program execution
• Familiarity with HubSpot or similar CRM platforms
• Experience managing high-end events from start to finish
• Bachelor's degree in marketing or business preferred
Elevate your career in luxury marketing by leveraging your expertise in client engagement and program management with Kensington.
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📌 Director of Loyalty Marketing Kensington (Toronto)
🏢 Socket.dev
📍 Toronto