Drive team engagement and performance as a Team Leader in Registry Operations at AMA. Motivate and support your team while maintaining high service levels within a lively work culture.
At AMA, we're seeking a spirited leader to enhance the Registry Administration Team and provide backup for the Registries Contact Centre. With your mentoring skills and proactive approach, you'll support daily operations and foster a positive work environment. If you have at least three years of registry experience and are ready to make a difference, we want to hear from you!
Key Responsibilities:
• Support daily operations of the Registry Administration Team
• Mentor and train staff, identifying areas for development
• Communicate product and policy changes effectively




• Resolve member concerns and escalations promptly
• Analyze contact center metrics to improve service quality
Requirements:
• Minimum of 3 years of Registry experience
• Basic Registry Certification and CORES I & II Certification
• Alberta Health & Wellness Certification
• Transparent Police Information Check
• Previous leadership experience in coaching preferred
Lead with empathy and motivation, championing a positive culture in AMA's dynamic environment.
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📌 Team Leader for Registry Operations (Edmonton)
🏢 AMA - Alberta Motor Association
📍 Edmonton