Drive excellence in customer service as Acumatica's Application Support Manager. Lead a dedicated team while providing advanced technical support to ensure optimal performance.
This managerial role at Acumatica combines technical acumen with leadership skills. You will oversee a team of Application Support Engineers, guiding them in delivering high-quality customer support while handling complex, high-priority cases. The ideal candidate will excel in communications, coaching, and conflict resolution, fostering a cooperative and productive team environment.
Key Responsibilities:
• Lead and develop a team of Support Engineers
• Oversee daily support operations and workload balancing
• Mentor team members through one-on-one meetings




• Serve as escalation point for complex technical issues
• Collaborate with cross-functional teams for case resolutions
Requirements:
• Bachelor’s degree in IT or related field
• 5+ years in ERP or enterprise software support
• 3+ years in people management
• Strong analytical and troubleshooting skills
• Excellent verbal and written communication abilities
Elevate your career in leadership and technical support at Acumatica with a focus on customer satisfaction and operational excellence.
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📌 Acumatica Application Support Manager (Montreal)
🏢 Acumatica
📍 Montreal