Become an Operational Customer Solutions Specialist at Purolator, enhancing customer satisfaction through impactful solutions. This role emphasizes operational improvement aligned with business objectives.
Reporting to the Manager of Customer Solutions, your mission is to identify and implement customer-oriented strategies that boost service effectiveness. Utilize data-driven insights to address customer concerns and operational challenges while fostering collaboration among stakeholders.
Key Responsibilities:
• Conduct customer experience analysis for improved performance
• Develop and implement operational solutions aligned with priorities
• Design reporting solutions based on performance objectives
• Engage as a liaison among Sales, Operations,



and client needs
• Provide coaching on best practices and continuous improvement
Requirements:
• Bachelor's degree in relevant discipline
• Minimum of 7 years in operations or customer experience sector
• Expertise in Lean principles and performance measurement
• Experience with business intelligence tools
• Solid analytical and problem-solving abilities
Foster cross-functional collaboration and enhance operational excellence with innovative solutions at Purolator.
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📌 Operational Customer Solutions Specialist (Mississauga)
🏢 Purolator
📍 Mississauga