Elevate your technical career as a Senior Network Support Specialist at Hewlett Packard Enterprise. In this hybrid role, provide advanced support for Instant On networking solutions while working primarily from our St. Laurent office.
Join the HPE Networking Instant On team, where your expertise in troubleshooting and customer support will shine. This senior-level position involves performing deep technical analysis, working with cloud-managed platforms, and acting as an escalation point for complex issues. Collaborate closely with multiple teams to enhance product quality and customer satisfaction.
Key Responsibilities:
• Own Level 3 escalations for Instant On networking solutions
• Perform advanced troubleshooting on various networking platforms




• Conduct root cause analysis for customer issues
• Analyze system logs and reproduce customer issues
• Validate software fixes and confirm resolutions
Requirements:
• Bachelor’s degree in relevant field
• 7+ years of experience in enterprise networking support
• Robust knowledge of TCP/IP networking and security
• Experience with Linux-based systems
• Excellent communication skills
Harness your technical skills to drive exceptional customer support and enhance HPE's networking solutions.
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📌 HPE Senior Network Support Specialist (Montreal)
🏢 HPE Aruba Networking
📍 Montreal