Job Overview

The Leader is responsible for the management of the CAD Money Movement Funding Team. Acting as a key client liaison with several internal ADP departments and external clients, the Funding Manager’s focus is to manage IMMS client‑facing relationships, enforce credit policy and control, address FCRM (Financial Crimes and Risk Management) needs while providing total client satisfaction. Additionally, this role will also be responsible for the pro‑active resolution of client issues and for the identification of opportunities for new services and/or products within the established client base.

Duties And Responsibilities

Funding Management

Coordinate and monitor all daily functions for the funding department and establish workflow. Oversee management of the existing wire client base of more than 3000 domestic and international companies. Ensure cash forecast meets variance SLAs, manage all ADP Credit Policy exceptions and resolve them. Oversee US Reverse Wire client transactions and all supporting processes. Escalation management for clients who process outside of normal payroll deadlines, associated fees and client impact.

Coaching and Development

Coaching of associates on communication skills, Individual Development Plans, succession planning, Talent and Performance Management. Design annual departmental objectives in line with corporate goals and divisional initiatives. Identify and place top talent in projects and assignments suited to their skill set and predetermined career path/goals.

Relationship Management

Manage relationships between internal and external clients, Canadian and International ADP stakeholders and global institutions. Maintain close working relationships with Service Delivery, Finance, Implementation and other business units to assist in escalation resolution and exception processing. Regularly coordinate with other departments to resolve escalated client funding issues and mitigate risk to ADP. Cultivate relationships with representatives from major financial institutions to ensure efficient, compliant and effective funding processes externally.

Case Resolution

Serve as senior point of escalation for financial issues, providing timely resolution via collaboration with internal and external clients, ADP stakeholders, senior management and business partners.



Ensure case management and documentation is accurate and in accordance with preset SLAs. Create measurable metrics for the Funding Team and Associates for case resolution and contact quality. Manage all escalated situations from internal ADP partners to resolution in coordination with all ADP resources. Review, develop and implement policies, procedures, services and products within the Funding Teams.

Qualifications

Education

- Post Secondary Education
- Finance/Banking or Leadership training preferred

Required

Knowledge, Experience, and Skills

- Demonstrated ability to coordinate work initiatives and must be detailed and solution‑oriented
- Previous management experience (typically 3‑5+ years)
- Solid operational knowledge of ADP products sufficient to understand a full spectrum of client issues
- Coaching/mentoring experience and performance management
- Well‑developed presentation skills, with experience in presenting to large groups
- Proven ability to work in an environment committed to teamwork and cross‑functional collaboration
- Proven track record of delivering results or meeting business targets

Preferred

- Project Management/implementation experience – (LSS) Demonstrated ability to manage projects
- Minimum 5 Years business experience with a background in Financial Services or related experience
- Experience in quality and client‑focused leadership expectations
- Leadership and people management
- Data‑driven decision making

Attributes

- Strong problem‑solving skills and ability to learn quickly
- Excellent communication skills
- Flexibility and adaptability
- Bilingual preferred – French/English

Compensation and Benefits

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. The compensation for this role is CAD $102,200.00 – CAD $152,200.00 per year.

We offer the following benefits:

- Medical
- Dental
- Vision
- Life Insurance




- Matched Retirement Savings
- Wellness Program
- Short‑Term and Long‑Term Disability
- Charitable Contribution Match
- Holidays
- Personal Days & Vacation
- Paid Volunteer Time Off

Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

Location

In Ontario and/or British Columbia (where applicable), the range shown represents the expected total compensation, including vacation pay and bonus at target. Bonus pay is based on several factors, including but not limited to business performance, individual annual performance, and company guidelines.

Company Information

A little about ADP: We are a comprehensive global provider of cloud‑based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics and compliance expertise. We believe our people make all the difference in cultivating a down‑to‑earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We have received recognition for our work by many esteemed organizations; learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.

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📌 Funding Manager (Toronto)
🏢 ADP
📍 Toronto