Transform banking services as a Service Design Consultant in Toronto, ON. Utilize design thinking methodologies to enhance customer experiences in a hybrid work model with four days onsite.
Our client in Canada is expanding their Process Transformation team and is seeking a highly skilled Design Thinking and Service Design Consultant. This role demands a deep understanding of service design principles and the ability to conduct workshops that drive customer-centric transformation. You’ll address complex banking challenges by engaging stakeholders and improving service delivery.
Key Responsibilities:
• Facilitate Design Thinking workshops with stakeholders and leaders
• Conduct current-state assessments for process improvements




• Gather insights from customers and partners for service challenges
• Develop future-state service models and recommendations
• Drive initiatives focused on enhancing client experience
Requirements:
• Experience leading Design Thinking workshops
• Background in Service Design and customer experience
• Proven process transformation and improvement expertise
• Robust stakeholder engagement and facilitation skills
• Experience within Banking or Financial Services environments
Leverage your design skills to enhance the future of banking services.
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📌 Service Design Consultant in Toronto
🏢 Artech
📍 Toronto