Job Description

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Assistant Restaurant Manager for Flower & Wolf. The Assistant Restaurant Manager plays a key role in leading the day‑to‑day operations of the venue, ensuring exceptional guest experiences while cultivating a team culture rooted in service, hospitality, and accountability. Working closely with the Restaurant Manager, this role will be responsible for leading service periods, coaching and developing team members, maintaining operational standards, and driving guest satisfaction. This is the perfect role for a hands‑on leader who thrives on the floor, leads by example, and is passionate about hospitality and team development.

Key Responsibilities

- Lead daily restaurant operations and service periods, ensuring smooth and efficient execution.
- Maintain a visible leadership presence on the floor and provide support to team members throughout service.
- Champion the use of systems including OpenTable and Silverware POS, ensuring they are utilized effectively to support operational success.
- Ensure all service standards, operating procedures, policies, and health & safety requirements are consistently followed.
- Monitor restaurant readiness, cleanliness, organization, ambiance, and overall presentation standards.
- Lead pre‑shift meetings and communicate daily priorities, promotions, and operational updates.
- Monitor service flow and make adjustments as needed to maximize efficiency and guest satisfaction.
- Support the Restaurant Manager in executing operational initiatives and achieving departmental objectives.

Guest Experience

- Foster a culture of hospitality and service excellence throughout every shift.
- Ensure all guest interactions reflect the standards.
- Proactively engage with guests to build relationships and create memorable dining experiences.
- Handle guest concerns professionally, ensuring timely resolution and appropriate follow‑up.
- Monitor guest feedback and support initiatives designed to improve guest satisfaction, loyalty,



and overall experience.
- Act as a role model for professionalism, hospitality, and operational excellence.

Team Leadership & Development

- Lead, coach, mentor, and motivate Front of House team members to achieve their full potential.
- Support recruitment, onboarding, and ongoing training programs for new and existing employees.
- Provide ongoing coaching and real‑time feedback to improve service performance and operational execution.
- Promote accountability by reinforcing expectations, standards, and company policies.
- Assist with performance management processes, including coaching conversations, development plans, and progressive discipline when required.
- Foster a positive, inclusive, and cooperative work environment that encourages engagement and teamwork.

Financial & Administrative Support

- Support the achievement of sales, labour, and productivity targets through effective shift leadership.
- Monitor labour productivity and operational efficiencies during shifts.
- Assist with inventory management, scheduling support, shift reporting, and administrative duties as assigned.
- Support cost‑control initiatives while maintaining exceptional service standards.
- Assist in implementing promotions, sales initiatives, and revenue‑generating opportunities.
- Ensure accurate completion of shift reports, communication logs, and operational documentation.
- Support with achieving departmental goals and overall business objectives.
- Adhere to all hotel policies, procedures, and service standards.

Qualifications

- Valid Alberta ProServe certification required.
- Service‑focused personality is essential,



with a minimum of 3 years of leadership experience in a comparable food and beverage environment.
- Strong passion for hospitality, guest service, and team development.
- Computer literate with knowledge of Microsoft Office; prior experience working with Silverware POS, OpenTable, or related systems is an asset.
- Excellent communication, interpersonal, and coaching skills.
- Ability to build strong relationships with colleagues, leaders, and guests.
- Results‑oriented with strong organizational skills, attention to detail, and the ability to perform in a fast‑paced environment.
- Ability to consistently stand and walk throughout shifts.
- Available to work a schedule that reflects the business levels and operational needs of the venue and hotel.
- Demonstrated ability to lead by example, motivate teams, and deliver exceptional guest experiences.
- Embrace the company brand promise and luxury in your role and in all your interactions.
- Foster an inclusive environment where every individual feels valued and respected.
- Create an environment where colleagues are empowered, supported and recognized.

Physical Requirements

- Ability to stand and walk for extended periods throughout the shift.
- Frequent movement between the entrance, dining room, and service areas.
- Occasional lifting of menus, supplies, and restaurant items.
- Ability to maintain composure and efficiency in a fast‑paced, high‑volume environment.

Employee Benefits

We offer a competitive benefit program that includes medical, dental, vision, retirement savings and an employee and family assistance program. Additionally, our employees have access to exclusive perks such as complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties as well as Marriott properties, special dining and wellness discounts, and added luxuries.

Legal and Eligibility

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

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📌 Assistant Restaurant Manager (Calgary)
🏢 Fairmont Hotels and Resorts
📍 Calgary