Join RBC's Capital Markets team as a Production Services Support Analyst, delivering excellence in Fixed Income applications. Leverage your ITIL and capital markets experience in a fast-paced environment.
RBC is seeking an experienced analyst with over a decade in IT and strong capital markets knowledge, particularly in Fixed Income products. This role will involve hands-on production support, managing incidents, problems, and changes using ITIL principles. The ideal candidate will lead a global support team, ensuring swift incident resolution to maximize system availability.
Key Responsibilities:
• Maintain system availability through rapid incident remediation
• Drive organizational change and partner with senior stakeholders
• Deliver best-in-class service,



enhancing stability and efficiency
• Establish production support procedures aligned with enterprise standards
• Proactively identify and escalate operational risks
Requirements:
• 10+ years of IT experience in capital markets
• In-depth knowledge of Linux, SQL, and scripting languages
• Experience with ITIL service management practices
• Robust communication skills, especially under pressure
• Proven ability to lead a global support team
Bring your expertise in production services and automation to RBC's dynamic team.
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📌 Production Services Support Analyst - RBC (Toronto)
🏢 RBC
📍 Toronto