About the Position

This position is full-time, Monday to Friday, with flexible hours in St‑Hubert, and is exclusively on‑site.

Responsibilities

- Oversee the commercial and event strategy for all shop visits, collaborating with the shop operations team to keep customer orders on track to meet commitment dates.
- Based on inspection results, establish the optimal course of action for each engine event, ensuring customer demands are met.
- Build long‑lasting relationships with customers and enhance the Repair Station’s reputation.
- Monitor customer satisfaction and coordinate corrective actions when necessary.
- Ensure customer requirements and expectations are effectively communicated to facility representatives in preparation for engine (or engine module) induction.
- Ensure contractual obligations are understood and met by both parties.
- Liaise with customers to manage a three‑month engine shop visit forecast, including rental engine requirements for all scheduled and unscheduled shop events.
- Meet all KPIs developed (CRM compliance, SNI, MFA, Sales Handoff, etc.).
- Enable and empower the team to produce results in a rapidly changing environment, leading the selection, training, and mentoring of team members and holding them accountable for meeting customer commitments.
- Prepare analyses and reports and handle SAP and CRM systems.
- Review quotes, cost estimates and scheduling with customers and coordinate solutions to reduce cost and provide optimized commercial solutions.
- Lead the analysis and implementation of incoming repair forecasts to optimize maintenance planning and operational efficiency.

Qualifications

- Minimum 8 years of experience with a Bachelor’s degree,



or minimum 6 years of experience with a Master’s degree in Engineering, Operations, Business or Administration.
- Business sense is a key competency.
- Excellent written and verbal communication skills, including negotiation abilities, and openness to building long‑term business relationships with key customers.
- Analytical mindset to assess customer requirement opportunities effectively.
- Team player; self‑motivated, flexible and agile in a quick‑paced environment.
- Independence and responsibility for the results achieved.
- Strong technical expertise and product knowledge of engines.
- Proficiency in MS Office and willingness to learn SAP, CRM, and PowerBI systems.
- Ability to manage multiple inputs and prioritize workload.
- Critical thinking and well‑organized.
- Solution oriented and results driven; good communicator.
- French‑speaking work environment; strong English reading, writing and communication skills for dealing with international documentation and customers.

Benefits

- Pension and savings plan with employer contributions.
- Group insurance program.
- Opportunities for advancement (career progression).
- Merit or recognition program.
- Health and wellness program, including virtual health care.
- Recreational and sports club.
- Nearby daycares.
- Transportation accessibility or public transit program and free parking.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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