Lead the Client Services function at a prominent digital marketing agency in Toronto. This hybrid leadership role requires strategic thinking and hands-on execution in client relationship management.
As the Head of Client Services, you will build robust processes and operational standards from the ground up. Collaborating with cross-functional teams and the CEO, your goal is to enhance client retention, identify growth opportunities, and ensure a scalable client experience. Strong leadership in digital marketing strategy and client services is essential for success.
Key Responsibilities:
• Build and improve the Client Services function.
• Develop scalable account management processes.
• Establish client communication frameworks.
• Lead and mentor the Account Management team.
• Identify opportunities for account expansion.
Requirements:
• Proven leadership in a digital marketing agency.
• Solid background in Client Services management.
• Experience managing client-focused teams.
• Demonstrated success in client retention strategies.
• Knowledge of SEO and Paid Media services.
Drive exceptional client relationships and long-term growth in a dynamic agency setting.
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📌 Director of Client Services at Digital Agency (Toronto)
🏢 OnHires
📍 Toronto