Provides leadership across multiple teams, ensuring alignment of priorities, objectives and outcomes.

Develops team capabilities through coaching, performance management, and succession planning, while fostering a culture of innovation, curiosity, and continuous improvement.

Oversees resourcing, budget management, and workforce planning to support evolving business and technology needs.

Executes on enterprise strategy and roadmap for AI enablement, business process engineering, and process automation.

Positions these capabilities as enablers of operational excellence, productivity, and digital transformation.

Establishes standards for identifying AI use cases within existing business processes.

Partners with business units to identify, assess, and prioritize operational challenges and opportunities.

Leads discovery, business analysis, and process mapping to diagnose root causes and define high-value use cases.

Establishes and leads a business process engineering capability to standardize, simplify, and optimize processes.

Oversees the analysis, framing, and enablement of business process engineering, process automation and AI-enabled solutions.

Acts as a key interface between business teams and developer teams.

Defines and tracks key performance indicators (e.g., productivity gains, cycle time reduction, automation rates, adoption metrics).

Requirements

- Bachelor’s Degree in Information Technology, Computer Science, Engineering, Business, or related discipline required or an equivalent combination of experience and education.
- 9+ years of progressive experience in AI, process automation,



business process engineering, or related fields.
- Experience leading multidisciplinary teams and enterprise-wide initiatives.
- Financial services experience considered an asset.
- Experience with process mapping, re-engineering methodologies (Lean, Six Sigma), and continuous improvement practices.
- Knowledge of AI tools (e.g., Copilot, agentic AI), AI adoption practices, process automation platforms, and workflow technologies.
- Strong understanding of program management & IT delivery and cross-functional collaboration models.
- Excellent communication, facilitation, and coaching skills to teach AI enablement best practices and drive alignment and decision-making.
- Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

Core Competencies

Demonstrates expertise in AI Enablement, Business Process Engineering, and Process Automation, with a solid focus on leading multidisciplinary teams and driving operational excellence. Proficient in coaching, performance management, and fostering a culture of continuous improvement.

Highest‑signal resume keywords

- AI Enablement
- Business Process Engineering
- Process Automation
- Process Mapping
- Lean Six Sigma

ATS Optimization Keywords

Hard Skills

- AI Tools
- Process Automation Platforms
- Workflow Technologies
- Program Management
- IT Delivery

Soft Skills

- Excellent Communication
- Facilitation Skills
- Coaching Skills

Industry Keywords

- Financial Services
- Continuous Improvement
- Risk Management

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📌 Director, Business Process Engineering – AI Enablement (Langley)
🏢 Jobtailor
📍 Langley