CIBC Mellon seeks a Client Experience Service Director to oversee service delivery for large clients in Toronto. This role demands robust client service skills and industry experience in a hybrid office model.
As a pivotal contributor reporting to the Executive Director, the Service Director ensures exceptional service quality and client satisfaction for complex accounts. This role involves a deep understanding of client needs, developing customized solutions, and maintaining relationships to achieve corporate goals. Your insights will shape strategic approaches to client management and service enhancement.
Key Responsibilities:
• Act as the client's voice and document concerns
• Collaborate with Relationship Executives for service solutions




• Ensure service quality and monitor performance metrics
• Address and resolve complex client issues efficiently
• Develop accounts plans and track client satisfaction
Requirements:
• 10 years in client service or sales
• Proven expertise in asset servicing solutions
• Strong project management and communication skills
• Bilingual in French is mandatory
• Some travel required
Leverage your experience to elevate client satisfaction and drive innovative solutions at CIBC Mellon.
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📌 Client Experience Service Director Toronto
🏢 CIBC Mellon
📍 Toronto