Take your career to the next level as a Senior Customer Engineer at Terminal in Toronto. This role empowers you to lead technical implementations while driving customer success and scalability.
At Terminal, we are searching for an experienced Customer Engineer to lead post-sales implementations for enterprise accounts. As the first to hold this role, you will write integration standards and create a playbook that future engineers will utilize. This position involves collaboration with a Strategic Account Manager and Customer Success Manager to ensure customer technical readiness and success at scale.
Key Responsibilities:
• Own technical solution design and integration for enterprise clients
• Define and document readiness criteria for go-live
• Train customer technical teams for self-sufficiency




• Manage technical escalations and incidents end to end
• Co-author the customer engineer playbook with leadership
Requirements:
• Proven enterprise implementation experience for Fortune 500
• Solid understanding of data engineering and APIs
• Excellent communication skills with executives and clients
• High urgency in managing escalations and project timelines
• Familiarity with telematics or related industries is a plus
Lead the technical integration process and set benchmarks for future customer engineers at Terminal in Toronto.
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📌 Senior Customer Engineer at Terminal (Toronto)
🏢 Terminal
📍 Toronto