Our client is a multifaceted operation with several stores where products are custom manufactured for the individual. They are looking for a Business / Operations Manager for a 6 to 12 Month contract to help during a busy time of exceptional growth. The role is in Greater Barrie / Muskoka region 4 to 5 days in office/ work from home for balance.

Our client needs someone to step in and find efficiency and build a plan going forward. An opportunity to optimize a successful division and better integrate into our client’s portfolio. As the Business /Operations Manager, you'll provide operational leadership to strengthen and streamline one of our clients fastest-growing divisions. Working closely with ownership and the existing team, you will:

- Evaluate and improve the end-to-end process from completed sale through ordering, scheduling, delivery, installation, service, and project closeout.
- Create productive workflows that improve scheduling, job tracking, customer communication, supplier coordination, and service follow-up.
- Develop clear operating procedures, documentation standards, and accountability across the department.
- Identify operational bottlenecks and implement practical solutions that improve consistency, efficiency, and customer experience.
- Establish clear ownership of tasks and improve communication between Sales, Operations, Suppliers, Installation teams, and Customer Service.




- Support and mentor the existing team while helping build a scalable operating structure for future growth.
- Monitor department performance, identify risks, and provide regular recommendations to ownership on staffing, processes, systems, and operational improvements.
- Help transition the department from reactive problem-solving to a structured, proactive operating model

Must-Haves:
- Proven experience leading operations, project coordination, installed sales, construction supply, building materials, service operations, or a similar environment.
- Strong operational leadership with the ability to improve workflow, processes, and team accountability.
- Demonstrated success identifying bottlenecks and implementing practical, scalable solutions.
- Excellent organizational, communication, and problem-solving skills.
- Ability to lead cross-functional teams and build strong working relationships with sales staff, operations teams, suppliers, customers, and ownership.
- Comfortable making decisions, managing priorities, and driving continuous improvement.
- A collaborative leadership style that creates accountability while supporting and developing people.

Nice to Have:

- - Experience in the windows and doors industry.
- Knowledge of installed building products, construction scheduling, or residential renovation projects.
- Experience leading operational change or organizational improvements during periods of growth.

TMGCT

📌 Manager - Business Operations - 6-12 months (Barrie)
🏢 The Mason Group
📍 Barrie