Lead the strategic direction for Workforce Management Optimization as a Senior Manager at RBC in Toronto. Elevate forecasting and resource allocation while driving impactful analytics for client services.
As the Senior Manager, Workforce Innovation at RBC, you will oversee essential data-driven enhancements within the Workforce Management Optimization team. Critical tasks include collaborating with agile teams, engaging stakeholders, and delivering insightful analytics to guide senior leadership decisions. This role requires solid analytical skills and a passion for maximizing operational effectiveness.
Key Responsibilities:
• Represent WMO in Agile teams as a Product Owner
• Collaborate with finance and shared services leaders




• Deliver effective analysis and presentations to senior management
• Optimize staffing for client teams across channels
• Lead development of automated reporting solutions
Requirements:
• 5+ years in progressive leadership roles
• Post-graduate degree in a relevant field
• Advanced reporting analytics proficiency
• Experience with SQL or programming languages
• Strong analytical and multitasking skills
Make significant contributions to workforce optimization and strategic decision-making at RBC in Toronto.
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📌 Workforce Innovation Manager at RBC (Montreal)
🏢 RBC
📍 Montreal