Drive customer success as a Customer Engineer at Decagon, focusing on building AI agents for top enterprises. Engage in a technical role that demands strong execution and collaboration skills.
As a key member of the newly formed Agent Builder Org, you will take charge of executing AI agent builds from start to finish. With over 5 years in customer-facing technical roles, you’ll partner with clients to align needs and ensure that implementations adhere to best practices. This role emphasizes both technical execution and the ability to maintain tight feedback loops with engineering teams, fostering a proactive environment for excellence.
Key Responsibilities:
• Manage all aspects of AI agent builds for enterprise clients
• Develop and configure essential agent documentation




• Test and validate customer integrations thoroughly
• Interface with technical stakeholders for precise delivery
• Convert requirements into structured plans for execution
Requirements:
• Minimum 5 years in a technical customer-facing role
• Strong coding background and API experience
• Transparent communication skills to engage with stakeholders
• Ability to navigate fast-paced, ambiguous work settings
• Added experience with AI integration preferred
Be a part of a transformative team that shapes customer interactions through advanced AI at Decagon.
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📌 Decagon Customer Engineer - AI Solutions (Toronto)
🏢 Decagon
📍 Toronto