We are looking for ServiceNow Technical Lead for our client who meets the following criteria:

- Language: English
- Security Clearance: Reliability
- Location of Work: Remote

Mandatory requirements:

- University degree or college diploma in computer science, information technology, business administration, engineering, or a related field
- A minimum of five (5) years of recent demonstrated experience designing, implementing, configuring, or supporting ServiceNow solutions in enterprise environments
- A minimum of three (3) years of recent demonstrated hands-on experience with ServiceNow CMDB, ITOM Discovery, Service Mapping, CSDM, IRE, and/or Service Graph Connectors
- Demonstrated experience leading ServiceNow CMDB implementation projects or acting as a technical lead for complex ServiceNow platform initiatives
- Demonstrated experience with Azure cloud resources and cloud-to-CMDB integration patterns, including discovery, ingestion, reconciliation, and relationship mapping
- Demonstrated experience defining CI class structures, CMDB data models, attribute mappings, relationship models, identification rules, reconciliation rules, and source precedence
- Demonstrated experience configuring ServiceNow import sets, transform maps, scripts, Integration Hub, MID Server, REST/SOAP APIs, scheduled imports, and data quality remediation processes
- Demonstrated experience supporting the full ServiceNow delivery lifecycle, including design, build, test, deployment, transition to operations,



stabilization, and documentation
- Demonstrated knowledge of ITIL-based Service Asset and Configuration Management (SACM), CMDB governance, operational controls, and data quality management
- Demonstrated experience facilitating workshops with technical and business stakeholders to clarify requirements, document decisions, and translate requirements into stories and implementation activities
- Demonstrated ability to produce transparent technical documentation, operational runbooks, implementation plans, risks/issues logs, and knowledge transfer materials

Additional requirements

- Experience with CMDB Health, Data Manager, data certification, Performance Analytics, dashboards, or reporting for CMDB quality and operational metrics
- Experience in regulated, financial, or public-sector environments with security, privacy, compliance, and audit considerations
- Experience with ServiceNow ITSM, ITOM, SAM/ITAM, SecOps, IRM, TPRM, HRSD, SPM, or other enterprise ServiceNow modules
- Demonstrated ability to use data and information to inform problem solving in relation to systems, infrastructure, and service-management processes
- Demonstrated ability to prioritize work, manage multiple tasks, and deliver high-quality outcomes within project timelines
- ServiceNow certifications such as Certified System Administrator (CSA), CIS-CMDB, CIS-Discovery, CIS-ITSM, or related ServiceNow certifications.

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📌 ServiceNow Technical Lead (Canada)
🏢 MDOS Consulting
📍 Canada