Supports one or more Investment Advisors (IAs) and the IA Team, providing day-to-day administration and exceptional client service to achieve business objectives. A client‑focused role committed to managing and growing client relationships through service and advice.

- Coordinates marketing activities on behalf of the advisory team, including website and social media initiatives, client recognition for meaningful life events, and planning of client events.
- Assists the advisory team in preparing for client meetings, including scheduling appointments.
- Handles clients’ general requests and inquiries, including basic money movement (e.g., wires, transfers), technology issues, and account opening and updates, and follows up in a timely and confidential manner.
- Generates reports and documents for IAs and clients as requested, and processes items for client accounts and files.
- Maintains and organizes client database and client files.
- Ensures transactions and tasks are appropriately assigned to team members and completed.
- Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
- Gathers and distributes information on updates to training, guidelines, technology, and other business‑related information.
- Develops rapport and instills confidence with the client to promote a positive client experience, retaining long‑term client relationships.
- Assists with managing a portfolio of clients to retain and grow relationships.
- Supports IA’s in individual client investment needs, providing skilled, customized investment‑related advice, sales and services.
- Works collaboratively within the market, BMO partners and the community to build relationships and deliver the desired customer experience.




- Follows risk and compliance processes and policies to safeguard customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
- Protects the Bank’s assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
- Maintains the confidentiality of client and Bank information.
- Completes complex and diverse tasks within given rules/limits.
- Analyzes issues and determines next steps; escalates as required.
- Broader work or accountabilities may be assigned as needed.
- Applies the Risk Management Framework to make sound, risk‑informed decisions that align with business strategy and protect assets, complying with all applicable policy documents, laws, and regulations.

Qualifications

- Typically 1–2 years of relevant experience and a post‑secondary degree in a related field or an equivalent combination of education and experience.
- Knowledge of wealth management company and branch operations (e.g., client services, trust services, account transfers) is an asset.
- Knowledge of operational aspects of traditional (stocks, bonds, money market, mutual funds) and non‑traditional (managed and fee‑based) products is an asset.
- Familiarity with technology applications and software used in the financial planning and investment industry.
- Must meet the licensing and certification requirements for the branch/jurisdiction where the mandate is fulfilled.
- Basic specialized knowledge.
- Good verbal and written communication skills.
- Good organization skills.
- Good collaboration and team skills.
- Good analytical and problem‑solving skills.

Salary

$32,400.00 – $48,300.00

Salaried & Commission

Benefits

BMO offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. The total compensation package may include performance‑based incentives, discretionary bonuses, and other perks and rewards.

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📌 Investment Advisory Support (Windsor)
🏢 BMO
📍 Windsor