Become a key player in Takeda's digital strategies as the Senior Digital CX Lead based in Toronto. Enhance customer interaction and content effectiveness across platforms.
This role entails the strategic adoption of customer engagement technologies while closely partnering with various teams. Focus areas include fostering the use of TakedaConnect, identifying opportunities for improvement, and ensuring local execution aligns with global standards.
Key Responsibilities:
• Enable effective customer engagement through omnichannel strategies
• Collaborate with teams for seamless content execution
• Capture user feedback for capability enhancements
• Support the deployment of AI-enabled solutions
• Ensure compliance with local market content requirements
Requirements:
• Bachelor’s degree in Business, Marketing or related
• Over 7 years' experience in a relevant field
• Expertise in customer engagement and MarTech platforms
• Experience working with compliance and privacy regulations
• Solid collaboration and improvement initiatives
Lead Takeda's digital customer experience initiatives in Toronto while driving impact through strategic engagement.
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📌 Senior Role in Digital CX at Takeda, Toronto
🏢 Takeda Canada
📍 Toronto