Lead technological advancements at Questrade as a Senior Systems Engineer, focusing on Decagon (Chat AI) and Genesys Cloud platforms. Shape the future of customer service technology.
As part of Questrade Financial Group, your role encompasses the management and enrichment of contact center solutions. This position requires a blend of innovative thinking, technical expertise, and leadership to foster a state-of-the-art call center workplace. You will work collaboratively to align technology with business objectives and enhance overall customer satisfaction.
Key Responsibilities:
• Architect complex contact center solutions
• Create strategic infrastructure improvements
• Guide engineering teams in technical development




• Collect and document user requirements effectively
• Monitor systems and optimize performance
Requirements:
• Bachelor’s degree in Computer Science or equivalent
• 6-8 years in financial services technology roles
• 5+ years in enterprise-level implementations
• 3-5 years focusing on contact center technologies
• Expert knowledge of Genesys Cloud and Decagon
Leverage your skills in systems engineering to deliver impactful solutions at Questrade Financial Group.
#J-18808-Ljbffr

📌 Senior Contact Center Engineer - Decagon & Genesys (Toronto)
🏢 Questrade Financial Group
📍 Toronto