About Centric Software: Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.

Job Title: Cloud Services Escalation Lead

Location: Remote – USA or Canada (ET)

Compensation: $130,000 - $160,000 USD (depending on location)

Job Summary: As a Database Specialist, you will be responsible for working with common relational databases (Microsoft SQL Server, Azure SQL Server, and PostgreSQL), as well as preferably have an understanding of NoSQL databases (MongoDB specifically), deployed on both traditional servers and Cloud Managed instances (AWS, Azure, and GCP), as well as containerized versions. You will be the subject matter expert assisting our global operations team with database issues, collaborating with the Cloud Operations team to manage performance and configuration challenges.

Key Responsibilities

- Monitor various databases across multiple environments using established tools such as DataDog.
- Support the Cloud Operations team in handling database issues and act as a subject matter expert/escalation point.
- Investigate database-related issues and liaise with internal teams to resolve them.
- Work with the Cloud Services Infrastructure Architect to implement robust backup and disaster recovery strategies for various database platforms for both customer accounts and internal applications.
- Support the Cloud Operations team in handling Disaster Recovery (DR) operations for customer databases.
- Ensure database security in accordance with Centric’s customer database implementation.




- Work on Cloud Services projects requiring database implementations to ensure performance and security.

Qualifications

- Microsoft Certified: Database Administrator Associate.
- Certification in at least one of the three main cloud providers (AWS – Certified Database – Specialty, Azure – Database Administrator Associate, GCP – Cloud Database Engineer).
- Degree in a Database-related subject.
- 10+ years of proven experience as a Database Administrator/Specialist, including Cloud Managed instances.
- Hands‑on experience in monitoring databases via centralized tools such as DataDog.
- Experience troubleshooting performance issues on relational and non-relational databases.
- Knowledge of database architecture and application integration.
- Experience handling disaster recovery scenarios, backup management, and data retention policies.
- Solid skills in designing and implementing database platforms using tools such as Terraform.
- Experience with data security frameworks (NIST, ISO27001, data privacy standards).
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team‑oriented, fast‑paced environment.
- Interest in staying updated on advancements in database technologies.

Nice to Have

- Relevant certifications in PostgreSQL and/or MongoDB Administration.
- Exposure to AI data engineering.

Advantages: The US base salary range for this full‑time position is $130,000 - $160,000. Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

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📌 Cloud Services Database Specialist (Toronto)
🏢 CENTRIC SOFTWARE
📍 Toronto