Location: North York, ON M2J 4P8 Pay Rate: $20/hr. About the Role Reliance is seeking motivated and customer-focused individuals to join their team as Bilingual Customer Service Representatives (CSRs) . In this role, you will handle customer inquiries, provide exceptional service, and support clients with their needs in a dynamic, quick-paced environment. Training Schedule Duration: 6 weeks Hours: Monday–Friday, 9:00 AM – 5:00 PM (mandatory in-person training) Work Schedule (Post-Training) Two-week rotational shifts: Week 1: Monday–Friday, 1:00 PM – 9:00 PM Week 2: Four weekdays, 1:00 PM – 9:00 PM + Saturday shift (11:00 AM – 7:00 PM; may vary 9:00 AM–5:00 PM or 10:00 AM–6:00 PM) Additional Notes Saturday shifts will always be Work from Home Hybrid option available after probation, based on performance (4 days in-office, 1 day wfh)



Day shift opportunities may be offered based on performance after the first quarter Key Responsibilities Handle inbound customer inquiries with professionalism and empathy Provide accurate information regarding services and products Resolve customer issues or escalate when necessary Maintain accurate records of customer interactions in CRM systems Meet performance metrics and contribute to a positive team environment Qualifications Previous customer service experience (call center or retail) preferred Strong verbal and written communication skills in English AND Cantonese/ Mandarin (MUST) Ability to work rotational shifts, including evenings and Saturdays Reliable internet connection for remote work Strong problem-solving and multitasking abilities Positive attitude and commitment to providing excellent customer service #J-18808-Ljbffr

📌 Bilingual Customer Service Representative - C$20 An Hour (Toronto)
🏢 Reliance
📍 Toronto